To consistently deliver the highest quality British Council Customer Experience in your role, as the first point of contact for all British Council enquiries and registration services


Reference number N/A
Location Jeddah
Salary SR 7,235 (total monthly salary)
Duration Indefinite
Working hours 37.5 working hours per week
Annual leave 30 working days
Closing date Saturday, 31 May 2014

Role overview

The Customer Service Officer is based at the British Council Jeddah office within the Middle East and North Africa directorate. This is a very busy office which has been offering high quality teaching, examinations and a range of other educational and cultural services. The Customer Service Team is expected to meet a range of demanding Mystery Shopping, enquiries into sales and quality monitoring targets. The Customer Service Officer reports to the Customer Service Manager. The Customer Service Team is made up of 8-9 Customer Service Officers and the Customer Service Manager. The team support the Customer Service, Country and Corporate Strategy of providing integrated services, increase number of satisfied customers and building relationships

How to apply

Read the guidance notes, role profile, British Council behaviours and the generic skills dictionaries carefully in order to assist you with your application. Download and complete the British Council application form. Ensure that you can demonstrate the skills, knowledge and experience required for the role. Submit completed applications to Only short-listed candidates will be contacted. If you are not contacted, regretfully your application has not been taken any further. Short-listing can take up to one month to complete. Only applications submitted on a British Council application form will be reviewed.