To consistently deliver the highest quality British Council Customer Experience in your role, as the first point of contact for all British Council enquiries and registration services. To demonstrate the attitudes, skills, behaviours and knowledge required by British Council customer service professionals and in accordance with British Council Customer Service Standards. To promote and cross sell British Council products and services.


Location Khobar
Salary (SR 7,235) H Grade
Duration One year contract
Working hours 7.5 hours per day
Annual leave 30 working day
Closing date Monday, 17 November 2014

Role overview

The Customer Service Officer is based at the British Council Khobar office within the Middle East and North Africa directorate. This is a very busy offices which has been offering high quality teaching, examinations and a range of other educational and cultural services. The Customer Service Team is expected to meet a range of demanding Mystery Shopping, enquiries into sales and quality monitoring targets. The Customer Service Officer reports to the Customer Service Manager. The Customer Service Team is made up of 8-9 Customer Service Officers and the Customer Service Manager. The team support the Customer Service, Country and Corporate Strategy of providing integrated services, increase number of satisfied customers and building relationships.

How to apply

Read the guidance notes, role profile, British Council behaviours and the generic skills dictionaries carefully in order to assist you with your application. Download and complete the British Council application form. Ensure that you can demonstrate the skills, knowledge and experience required for the role. Submit completed applications Only short-listed candidates will be contacted. If you are not contacted, regretfully your application has not been taken any further. Short-listing can take up to one month to complete. Only applications submitted on a British Council application form will be reviewed.