To consistently deliver the highest quality British Council Customer Experience in your role as the first point of phone contact for all British Council enquiries across our different business sectors. To demonstrate the attitudes, skills, behaviours and knowledge required by British Council Call Centre professionals and in accordance with BC Customer Service Standards. To promote and cross sell British Council products and services.

 

Details

Reference number N/A
Location Jeddah
Salary SR 7,235 (total monthly salary)
Duration Indefinite
Working hours 37.5 hour per week
Annual leave 30 working day per year
Closing date Thursday, 01 May 2014

Role overview

The Call Centre Agents will be based at the British Council Jeddah office as part of our broader Middle East and North Africa region. The British Council has been offering high quality teaching, examinations and a range of other educational and cultural services in KSA for more than 30 years. There are currently four BC offices in KSA- Jeddah, Al Khobar and two in Riyadh. The Call Centre Team will be handling approximately 20-25,000 phone and email enquiries per month covering all the KSA offices and the agents are also expected to meet a range of demanding Mystery Shopping and Customer Effort Assessment enquiries into sales and quality monitoring targets.  

The Call Centre Agents will report directly to the Call Centre Manager. The Call Centre Team will consist of 7-8 Call Centre Agents plus the Call Centre Manager. The team will support the bigger Customer Service, Country and Corporate Strategies in place. 

How to apply

Read the guidance notes, role profile, British Council behaviours and the generic skills dictionaries carefully in order to assist you with your application.

Download and complete the British Council application form. Ensure that you can demonstrate the skills, knowledge and experience required for the role.

Submit completed applications to ksa.recruit@sa.britishcouncil.org

Only short-listed candidates will be contacted. If you are not contacted, regretfully your application has not been taken any further. Short-listing can take up to one month to complete.

Only applications submitted on a British Council application form will be reviewed.